Integrations: Connecting RingCentral to Nutshell

Connecting RingCentral to your Nutshell account brings your calls and texts together in one place. Calls are logged as activities automatically, default activity types can be applied, and AI-generated summaries give you a quick view of each conversation. You can also text your contacts right from the Nutshell Inbox, using the same RingCentral number you already use for calls.

Outbound and inbound calls made through RingCentral will appear on the Calls page, helping you keep your call history organized and easy to review.

You can begin the RingCentral setup from either of these locations in Nutshell:

Once you are on the Phone settings page, click on the RingCentral card to get started.

Click Connect with RingCentral and then Continue. Follow the OAuth login window and sign in using your RingCentral credentials.

Click Authorize to complete the integration.

Note: If you log in with a number other than your primary RingCentral number, you will see a different number in Nutshell once the connection is complete.

Once connected, your calls appear in Sales > Calls where you can review logged calls, log any unlogged calls, and take advantage of AI-generated summaries for quick context. Your call activity stays organized and easy to work with every day.

Once you're connected, you can send and receive texts with your contacts using your RingCentral number — right from the Nutshell Inbox.

Before you start: you'll need to set up SMS brand registration and sending capabilities in your own RingCentral account first. This is a one-time step RingCentral requires before any texts can go out. Once that's approved, you're ready to go in Nutshell.

Here's what to expect:

If your team uses multiple phone services, you can connect multiple accounts with Nutshell. This will enable you to call contacts using any of your phone systems and automatically log those calls accurately. Nutshell also integrates seamlessly with Aircall, Dialpad, and CallRail.