AI email reply starters are available for all Nutshell customers during our unlimited early access program.
Crafting the perfect email response can be time-consuming, yet it’s critical for building and maintaining strong relationships with leads and customers.
With AI email reply starters in Nutshell, you can reply faster and smarter than ever. AI email reply starters streamline your email communications, giving you relevant and personalized suggestions for keeping the conversation going.
Where to find AI email reply starters
AI email reply starters can be found in two places:
In the modal that appears when replying to an email.
In a Person, Company or Lead timeline if the email meets certain criteria, such as being inbound, the most recent email for the entity and sent in the last week.
How to use AI email reply starters
Nutshell’s AI considers the context of your email thread and provides up to three tailored responses that are personalized, contextual and editable.
The AI sparkle icon and the words ‘Start a reply with AI’ will appear wherever you have the ability to use AI email reply starters. You will see three boxes below, each with a title and various reply suggestions, which you can click on to read more fully.
To use a reply starter in your email, click ‘Insert’ and it will appear in your email composer below. From there, you can edit the email however you want to ensure it aligns with your desired tone and the specific context.
AI Features settings page
Admins can toggle AI email reply starters on or off on the AI features settings page. Simply navigate to Settings > Administration > AI features, and check the box under the Email replies section.
FAQs
Can I see AI email reply starters for all my emails?
AI email reply starters are only available on inbound emails that are also be the most recent email sent by the entity and sent within the last week.
Can I use a different AI email reply starter after I already inserted a different one into my email?
Once you insert an AI email reply starter into your email, the other reply suggestions will disappear. Be sure to read all of the AI email reply starters and pick the one most suited for your email before inserting one.