Do you need to update the number of users in your Nutshell subscription, or change your method of payment? Follow these steps!
Visit Nutshell billing
Choose your plan, including the number of people who need to log in to Nutshell
Enter your payment information under the Billing information section
We recommend keeping the billing email up to date in case we need to contact you regarding your subscription.
Edit plan info
Nutshell users can choose a monthly or yearly subscription. Choose a yearly subscription for a discount on your payment! If you change your number of users during the month, you'll see a "Due next invoice" box, which shows you what your payment will be for the following month.
Payment options
Nutshell accepts payments by Credit/Debit card or by Bank Account (ACH).
Required payment info/billing info
Nutshell requires the following fields to be completed:
Billing email
Billing phone number
Country
Address 1
City
State
Postal code
Required fields - Credit/debit card info
First name
Last name
Card number
CVV
Expiration date
Required fields - Bank account info
Name on account
Account number
Confirm account number
Routing number
Choose checking or savings
You must agree to Nutshell’s license agreement and privacy policy.
FAQ
Do you accept PayPal?
No; Nutshell accepts payment via credit/debit card or a direct bank transfer (ACH).
Do you accept checks?
We don't currently accept payments via check, but you can pay via your checking or savings account if your bank is located within the US.
Do you accept wire transfers?
We don't currently support payments via wire transfer, but you can pay via your checking or savings account if your bank is located within the US.
What happens if my billing information is out of date?
If your payment is declined on your billing date, you will be able to continue to access Nutshell for 10 days. We will let you know that your billing info needs updating by email and within Nutshell. After 10 days, your account will be locked, and after 30 days of non-payment your account will be automatically cancelled. We'll hold on to your data for 90 more days, and then it will be deleted from our servers.