To learn more about setting up click-to-call, check out this article.
Nutshell allows you to record and transcribe phone calls made from your browser. In the Click-to-call dialog.
You can also use our built-in AI to summarize your call by checking the"Automatically summarize this call" checkbox to generate an AI-powered summary of the call.
Transcriptions are available in a wide range of languages, including Bulgarian, Catalan, Chinese (Mandarin, Simplified), Chinese (Mandarin, Traditional), Chinese (Cantonese, Traditional), Czech, Danish, Dutch, English, Estonian, Finnish, Flemish, French, German, German (Switzerland), Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
Note: Both the transcription and summary are credit-based, so they’ll use credits when created. After the call, both the transcription and summary will appear in the dialog once they’ve been processed.
Access transcriptions and summaries
Once the call ends, you can give it a few minutes to process and see the transcription and summary directly in the Click-to-call dialog. If you're in a hurry, you can hit the 'Save' button, and both the transcription and summary will be available in the logged activity for easy access.Access transcriptions and summaries
Are transcriptions and AI generated summaries unlimited?
Transcriptions and AI-generated summaries are unlimited for Business and Enterprise plans. For all other plans, they are limited. Each transcription and summary will use credits, so you'll need to make sure you have enough available credits to use them. If you run out of credits, the transcription and summary options will be disabled until more credits are added. Check out our plan comparison table for more information.
In addition to summarize calls through our click-to-call, AI summarizations are also available for Zoom meetings and we are working on Google Meets and Microsoft Teams calls.