Ashanté here! You may recognize my name (and face) if you and I have ever corresponded via Nutshell support emails, phone calls, or chats, or if you’ve watched any of my helpful guided videos in our Help Center since I joined Nutshell’s customer experience team at the start of 2019.
Yes, you read that correctly! You can now reply to any email from Nutshell timelines as well as from your personal Nutshell inbox.
What we were hearing
However, we were finding that more of our customers wanted to work solely out of Nutshell. They also wanted more visibility in their overall correspondence, particularly when it came to lengthy conversations and threads on their timelines.
This feedback gave us an opportunity to not only improve our product, but also to solidify Nutshell as a one-stop shop for doing all of your sales and marketing communication out of one tool.
Here’s where to find it
Emails on Nutshell timelines now have a Reply option which will open an email draft window that includes all previous correspondence from that email thread—just like you’d see in your Gmail or other email application.
There’s also a Reply option available for all emails within your personal Nutshell inbox. (Just hit those three dots on the right side to find it.)
And just like your Company, Person, and Lead page timelines, the Dashboard timeline also has a Reply option available for all visible emails.
Let’s keep the conversation going!
If you have any burning feature requests or improvement ideas related to communicating more efficiently with your customers, please share them with me by replying to this email. (You can even try it in Nutshell!)
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