Learn how to collaborate with your team members by commenting and mentioning them on logged activities and notes in Nutshell
- Comment on timeline entries
- Mention teammates in Nutshell on comments, notes, and activities
- Notifications for commenting and mentioning teammates
Comment on timeline entries
When you see an interesting item in your company's feed, like a great email to a customer or a phone call that needs some attention, you can comment on it.
To comment on an activity, note, email, activity, ticket, or chat, just click the Write a comment... field and type in your note. Afterwards, hit Enter/Return to apply your comment.
Mention teammates in Nutshell on comments, notes, and activities
Want to call a teammates attention to your note, or comment? Mention other teammates in Nutshell to draw attention to important notes and activities.
Teammates in Nutshell that are subscribed to receive notifications get a notification when mentioned in a note or comment.
To mention a teammate, just follow the steps below!
- Type '@' (the "at" symbol) to pull up a list of teammates, companies, people, and leads you can mention.
- Start typing the name of your teammate you want to mention, and either click to select or hit Enter/Return on your keyboard
- Continue typing your message as usual and hit Enter/Return to save your note, or log your activity
Notifications for commenting and mentioning teammates
When you comment, Nutshell teammates in the original activity are notified (based on their notification settings). As others join your comment thread, anybody who comments on an item receives a notification of subsequent replies. You can configure how you receive these notifications in your notification settings.
Nutshell enabled notifications for mentions by default.