If you send email from within Nutshell, we'll automatically track how many times the recipient(s) have opened your emails.
How to use
To track whether an email has been viewed, simply ensure that the box next to "Track when this message is opened" below the body of your email.
If you're sending a template email in bulk from the list view, the emails will automatically be tracked.
How to see if an email has been opened
This number is displayed underneath the timestamp of the email on the left side (next to the eye icon).
If no one has opened the email, nothing will be displayed.
Do I have to enable this feature?
No. This will happen automatically! All you have to do to use it is send your email from Nutshell.
Does this work with emails I send from outside of Nutshell, if I have mail sync enabled?
No. We only have the ability to track emails that are sent from within Nutshell.
I tried to test this by sending myself an email, but I don't see any indication that I opened my email. Why not?
We have some safeguards that make it a bit challenging to test the feature out for yourself. If you send an email to yourself — even if it's to a personal Gmail address, Nutshell will recognize that the viewer uses Nutshell. This means it won't track it as a view, because we try to only show external views.
Can I report on email open rates in Nutshell?
At this time, there isn't a way to report on email open rates in Nutshell. If you'd like to have this type of reporting, please send us a message using the chat box at the bottom of this article. We would love to hear from you!