Do you need to update the number of users in your Nutshell subscription, or change your method of payment? Follow these steps!
- Visit Nutshell billing
- Choose your plan, including the number of people who need to log in to Nutshell
- Visit the Payment details tab to enter payment information
We recommend keeping the billing email up to date in case we need to contact you regarding your subscription.
Edit plan info
Nutshell users can choose a monthly or yearly subscription. Choose a yearly subscription for a discount on your payment! If you change your number of users during the month, you'll see an invoice preview, which shows you what your payment will be for the following month.
Nutshell accepts payments by Credit/Debit card or by Bank Account (ACH).
Required payment info/billing info
Nutshell requires the following fields to be completed:
- Billing Email
- Billing Phone Number
- Address 1
- Postal Code
Required fields - Credit/debit card info
- First name
- Last name
- Card number
- Expiration date
Required fields - Bank account info
- Name on account
- Account number
- Confirm account number
- Routing number
- Choose checking or savings
Do you accept PayPal?
No; Nutshell accepts payment via credit/debit card or a direct bank transfer (ACH).
Do you accept checks?
We don't currently accept payments via check, but you can pay via your checking or savings account if your bank is located within the US.
Do you accept wire transfers?
We don't currently support payments via wire transfer, but you can pay via your checking or savings account if your bank is located within the US.
What happens if my billing information is out of date?
If your payment is declined on your billing date, you will be able to continue to access Nutshell for 10 days. We will let you know that your billing info needs updating by email and within Nutshell. After 10 days, your account will be locked, and after 30 days of non-payment your account will be automatically cancelled. We'll hold on to your data for 90 more days, and then it will be deleted from our servers.
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