To support delivery of our Services, Nutshell, Inc. may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the End User License Agreement or superseding written agreement between Customer and Nutshell (the "Agreement").
Nutshell currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and notifications. Prior to engaging any third party Subprocessor, Nutshell performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Nutshell may use the following Subprocessors to host and process Customer Data or provide other infrastructure that helps with delivery of our Services:
Amazon Web Services, Inc.
Provides hosting and data storage services
Enables Nutshell Intelligence and other profile augmentation tools
Processes uploaded files
Provides telefony services for click-to-call
ABBYY USA Software House, Inc.
Provides OCR services for business card scanner
Enables our web chat support services
Provides upload forms for importing customer data
Delivers push notifications to iOS devices
Delivers push notifications to Android devices
Provides web visitor analytics and form submission routing for connected forms
Customers can choose to integrate Nutshell with other products (i.e., Zapier or MailChimp). By affirmatively enabling and exporting data to those services, they become data processors. For the purposes of this document, we do not consider those to be Subprocessors.