To support delivery of our Services, Nutshell, Inc. may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the End User License Agreement or superseding written agreement between Customer and Nutshell (the "Agreement").
Third Parties
Nutshell currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and notifications. Prior to engaging any third party Subprocessor, Nutshell performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Infrastructure Subprocessors
Nutshell may use the following Subprocessors to host and process Customer Data or provide other infrastructure that helps with delivery of our Services:
Amazon Web Services, Inc.
Provides hosting and data storage services
FullContact, Inc.
Enables Nutshell Intelligence and other profile augmentation tools
Filestack, Inc.
Processes uploaded files
Twilio, Inc.
Provides telefony services for click-to-call
ABBYY USA Software House, Inc.
Provides OCR services for business card scanner
Intercom, Inc.
Enables our web chat support services
SurveyMonkey, Inc.
Provides upload forms for importing customer data
Apple, Inc.
Delivers push notifications to iOS devices
Google, LLC
Delivers push notifications to Android devices
WebFX, LLC.
Provides web visitor analytics and form submission routing for connected forms
OpenAI and Anthropic
Provides content summarizations
Other Subprocessors
Customers can choose to integrate Nutshell with other products (i.e., Zapier or MailChimp). By affirmatively enabling and exporting data to those services, they become data processors. For the purposes of this document, we do not consider those to be Subprocessors.